Modern Slavery Statement

Company commitment banner representing anti-slavery pledgeThis Modern Slavery Statement reflects our ongoing commitment to preventing all forms of modern slavery, forced labour and human trafficking across our operations and supply chain. We maintain a zero-tolerance policy toward any form of exploitation and regard anti-slavery and anti-trafficking measures as core to our corporate responsibility. This statement describes key principles, practical steps and our approach to transparency in eradicating contemporary slavery risks.

Our Policy and Principles

We enforce a clear zero-tolerance policy against slavery, forced labour and related abuses. All employees, contractors and suppliers are required to comply with our anti-slavery policy, and breaches result in decisive action. Our anti-human trafficking policy is embedded into procurement, HR and governance processes to ensure responsibility and accountability at every level.

Inspection and audit of supplier workplaceWe expect suppliers and business partners to uphold equivalent standards. Through contractual terms and supplier codes of conduct we communicate expectations regarding human rights, labour conditions and fair recruitment. This supplier responsibility applies to direct vendors and, where practical, to sub-tier suppliers to reduce risks of forced labour and child exploitation within our sourcing network.

Due Diligence and Supplier Audits

We conduct targeted due diligence to identify, assess and mitigate exposure to modern slavery risks. Key elements of our approach include:

  • Risk-based supplier audits and on-site inspections to verify labour standards and compliance;
  • Contract clauses requiring transparency, ethical recruitment and prohibition of recruitment fees;
  • Pre-engagement screening and ongoing monitoring of high-risk suppliers and regions.
These supplier audits are a central control mechanism. Where audits reveal non-compliance, we require corrective action plans and follow-up verification. Persistent or severe breaches may lead to termination of relationships.

Risk assessment and supplier due diligence meetingWe combine supplier audits with regular risk assessments and worker interviews, using both announced and unannounced checks. Our procurement and compliance teams work together to assess vulnerabilities in specific product lines and geographies and to prioritize audit activity where the risk of modern slavery or forced labour is highest.

To support implementation, we deliver training for procurement staff, contract managers and site supervisors on recognising signs of exploitation and on applying remedial measures. We also implement worker voice mechanisms so employees and contracted workers can raise concerns about working conditions without fear of reprisal.

Confidential reporting and whistleblowing channel conceptReporting channels are essential to our anti-slavery framework. We maintain secure, confidential and accessible reporting channels for employees and third parties to flag suspected incidents of forced labour, trafficking or coercion. Reports are investigated promptly and impartially, with protections for whistleblowers and clear escalation pathways to senior management. Our reporting channels include internal hotlines, anonymous submission options and escalation protocols for urgent cases.

Annual review and governance meeting imageWe commit to remediation where violations are identified, seeking to protect victims and restore rights while holding responsible parties to account. Our remediation approach is survivor-centered and may include reparation, changes in employment practices, and collaboration with local authorities and civil society where needed.

Continuous Improvement and Collaboration — We collaborate with suppliers, industry peers and sector initiatives to share best practices, improve labour standards and develop practical tools to prevent forced labour. Our approach is proactive: we invest in capability building, promote ethical recruitment and encourage suppliers to adopt fair labour practices.

We monitor progress through performance indicators such as audit completion rates, corrective action implementation and the number of substantiated incidents. These metrics inform targeted interventions to strengthen compliance and reduce risk of modern slavery in our operations and supply chain.

Annual Review — This statement is reviewed at least once every 12 months as part of our governance cycle. The annual review evaluates the effectiveness of our anti-slavery measures, updates risk assessments, and sets priorities for the coming year. Changes to policy, escalation procedures, and supplier engagement strategies are approved by senior leadership to ensure sustained commitment to eliminating modern slavery, human trafficking and forced labour from our value chain.

Dulwich Cleaners

A comprehensive Modern Slavery Statement detailing a zero-tolerance policy, supplier audits, reporting channels, remediation and an annual review to prevent forced labour and human trafficking.

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What Our Customers Say

Excellent on Google
4.9 (10)

Very good communication and a prompt, professional service. The team did an amazing job. I'm very happy with the work done and would definitely use DulwichCleaners again.

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M

From start to finish, everyone was friendly and professional. The technician took care of our issue quickly. The final result was exactly what we needed. Good job.

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C

Making the booking was easy. The cleaner was lovely and made sure I was pleased before heading out. The final result was excellent.

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T

The cleaning specialists did a superb job on my fence, removing all traces of mildew and dirt. Their expertise truly shines, and I recommend their service to anyone.

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S

Helpful and prompt service every time. Cleaners did an excellent job, and the house was left absolutely lovely. Highly recommended.

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M

Arrived right on time and provided a sparkling end of tenancy clean. I will definitely use them again.

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H

I appreciate how affordable their services are. What impressed me most was their ability to clean stains and spots I'd thought were hopeless.

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C

Each member of the Dulwich House Cleaning cleaning crew worked hard and on schedule, leaving my home shining and completely clean.

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L

For nearly six months, DulwichCleaners has managed our regular cleaning and an end of tenancy service. Their staff are always courteous and responsive, and the cleaning is consistently done well. Would strongly recommend!

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K

For reliability and amazing attention to detail, Rug Cleaning ServiceDulwich is unmatched. My home looks perfect after every visit.

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Y

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