Terms and Conditions for Provision of Services

Introduction: These Terms and Conditions (also referred to as the Terms of Service or the service terms) govern the supply of services by the provider to the client in the United Kingdom. By booking or accepting services you enter into a binding contract, and you confirm you have authority to accept these Terms & Conditions. These service terms and conditions set out the rights and obligations of both parties, the booking process, payment arrangements, cancellation rules, liability limits and compliance with applicable waste regulations and environmental obligations. The following provisions form the entire agreement between the parties concerning the subject matter and supersede prior communications, whether oral or written.

Scope and Application

The Terms and Conditions apply to all orders, bookings and requests for services. Unless expressly agreed in writing, any variations, supplemental terms or additional conditions proposed by the client are excluded. Services may include, but are not limited to, onsite works, collection services, consultancy, supply of equipment and associated activities. The provider reserves the right to refuse or decline to perform work where safety, legal compliance, or operational constraints make performance impracticable or unlawful.

Booking process: Clients may request services by submitting a booking request or order. A booking is only accepted when the provider issues a written confirmation, electronic acceptance or an invoice specifying the agreed scope, schedule and fee. The confirmation constitutes the contract under these Terms of Service. The client must ensure all details supplied at the time of booking are accurate and complete. Any special requirements, site access instructions, permits or consents required should be disclosed at booking to allow the provider to plan and price the work appropriately.

Payments and Pricing

Payment terms are set out in the booking confirmation or invoice. Unless otherwise stated, fees are due in full by the stated due date. Where a deposit or advance payment is required, work will not commence until the deposit has been received. All amounts are payable in Sterling and are exclusive of taxes, duties and charges unless otherwise indicated. The provider may require a deposit of up to a specified percentage of the total fee for larger projects. Final balance payments are due on completion or on the invoice due date, whichever is earlier.

Accepted payment methods include bank transfers, card payments and other electronic methods where agreed. If payment is not received by the due date, the provider reserves the right to suspend performance, charge interest on overdue sums at the statutory rate, and recover costs of debt collection. All disputes regarding invoices must be notified in writing within 14 days of invoice date; undisputed portions remain payable. Prices quoted are valid for the period stated in the quotation and may be adjusted if circumstances change materially between quotation and acceptance.

Cancellations and rescheduling: Clients may cancel a confirmed booking by written notice. Cancellation charges will apply depending on the notice period and the nature of the work. Where cancellation occurs within a short period before the scheduled start, the client may be liable for the provider's reasonable costs, including labour, equipment mobilisation and any non-recoverable expenses. Where the client requests rescheduling, the provider will use reasonable endeavours to accommodate the request but may apply a rebooking fee. Any refunds due after cancellation will be processed less applicable charges as set out in the confirmation.

Liability and Limitations

Liability: The provider will perform services with reasonable care and skill in accordance with the contract. Subject to the provisions below, the provider's liability for loss, damage or expense arising out of or in connection with the provision of services is limited to the total fees paid for the specific service which gives rise to the claim. Where losses are caused by the provider's negligence, liability will be limited to direct losses only. The provider excludes liability for indirect, incidental, special or consequential losses, including but not limited to loss of profit, loss of business, loss of reputation or loss of anticipated savings.

Clients must take appropriate steps to mitigate any loss and must notify the provider promptly in writing of any claim. Claims not notified within a reasonable time or, in any event, within six months of the event giving rise to the claim will be barred. Nothing in these service terms and conditions is intended to exclude or limit liability for death or personal injury caused by negligence, or for any liability which cannot be limited under applicable law.

Insurance: Where appropriate, the provider maintains insurance cover for public liability and professional indemnity at levels consistent with industry practice. Clients are encouraged to maintain their own insurance to cover any exposures not covered by the provider. The existence of insurance does not, in itself, alter the allocation of liability set out in these Terms and Conditions.

Service delivery and obligations: The provider will supply personnel, equipment and materials necessary to perform the contracted work. Where the provider engages subcontractors, the provider remains responsible for ensuring that the subcontracted work complies with these Terms of Service. The client must provide safe access to the site and ensure that all information, permits and site conditions are disclosed prior to commencement. Any delays or additional costs arising from inaccurate or incomplete client information will be charged at the provider's standard rates.

Waste handling and environmental compliance

Compliance with applicable waste regulations is an essential part of the services. The client and the provider must each comply with statutory duties concerning the categorisation, handling, storage, transport and disposal of waste. The client must notify the provider of any hazardous or controlled wastes and must not present materials for collection or disposal that are illegal or subject to fire/explosion risk. The following practices are required where applicable:

• Segregation of waste streams at source to avoid cross-contamination;
• Provision of accurate waste descriptions and any required documentation;
• Secure packaging and labelling of hazardous materials;
• Adherence to carrier and consignment note requirements for regulated waste.

Failure to disclose relevant waste types or to comply with statutory waste duties may result in refusal to accept materials, additional charges for handling and legal liabilities for the responsible party. The provider will take reasonable steps to manage and dispose of waste in line with environmental obligations but cannot accept responsibility for fines or penalties imposed where client-supplied information was inaccurate.

Customer responsibilities and warranties: The client warrants that it has the right to present any materials for treatment or removal and that doing so will not infringe third-party rights or breach laws. The client will indemnify the provider against any liabilities, costs or losses resulting from breach of this warranty, including losses arising from contaminated or misdeclared materials. The client must ensure any site-specific safety rules are communicated in advance and must co-operate with the provider to allow safe performance of the work.

Termination: Either party may terminate the contract where the other party is in material breach and fails to remedy the breach within a reasonable period after written notice. The provider may suspend or terminate services immediately where continued performance would breach legal requirements, create a safety risk or where payment is overdue. On termination the client will pay for work carried out and costs reasonably incurred up to the date of termination, including any demobilisation expenses. Termination does not affect accrued rights or remedies.

Governing law, variation and final provisions

These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. The parties submit to the non-exclusive jurisdiction of the courts of the United Kingdom for resolution of disputes. No waiver of any provision in these terms will be effective unless made in writing and signed by an authorised representative. If any provision is held to be illegal, invalid or unenforceable, that provision will be severed and the remainder of the terms will continue in full force.

Force majeure and changes: Neither party will be liable for failure or delay in performance caused by events beyond its reasonable control, including acts of nature, strikes, government actions, supply shortages or pandemic-related restrictions. Where such events occur, parties will consult to agree a reasonable course. The provider may update these service terms and conditions from time to time; changes will apply to bookings confirmed after the date of amendment. These Terms of Service constitute the entire agreement between the parties in relation to the services and supersede all prior arrangements.

Interpretation: References to including or similar terms are illustrative and not exhaustive. Headings are for convenience only and do not affect interpretation. Any notices required under these terms must be in writing. The obligations, rights and liabilities of the parties are intended to bind their successors and permitted assigns. By proceeding with a booking you acknowledge that you have read, understood and accepted these service terms and conditions.